The tips feature allows you to accept gratuities directly on your Teya Card Machine. You can set three customisable tip percentages to suit your business needs or allow customers to enter a specific amount.
Enable the tips feature
Follow these steps to turn on tipping in your settings:
- Tap the menu icon in the top-left corner of the screen.
- Select Payment Settings.
- Enter your Manager PIN when prompted.
- Toggle the Tips button to the on position. The switch will turn green to indicate it is active.
To disable the feature later, follow the same steps and toggle the switch off.
Customise tip percentages
By default, the Card Machine offers 10%, 15%, and 20% as tip options. You can change these presets while in the Payment Settings menu by using the - and + buttons next to each percentage to decrease or increase the amount.
A Custom Tip Amount option is always available during a transaction, allowing a specific value to be entered manually.
In Tips settings, choose the tipping flow:
Maximise tips asks customers to choose a tip on a separate screen before payment.
Quick checkout shows tip options on the payment screen instead of on a separate screen.
Accept a tip during a sale
Once enabled, the tipping option appears during the standard Payment flow:
- Enter the full Payment amount on the keypad and tap Charge.
- The customer sees one of these options, depending on your setting:
- Maximise tips: A separate tip screen appears before payment. The customer can choose a suggested percentage, enter a custom tip, or tap No tip. After they choose a tip, the payment screen shows it as Tips included.
- Quick checkout: Tip options appear on the payment screen. The customer can choose a suggested percentage or tap Custom to enter a tip.
- The tip is automatically added to the total. Ask the customer to tap, insert, or swipe their card to complete the Payment.
- When the Approved message appears, you can print the receipt.