How to make a complaint?

At Teya, our members are at the heart of everything we do. We're here to give you the best possible service, and your trust means everything to us.

We always aim to get things right, but we know that sometimes we might not. If you'd like to share feedback, ask a question, or raise a concern, we want to hear from you. It helps us put things right and keep improving for everyone.

How to raise a complaint

If you'd like to raise a formal complaint, our Support Team is here to help and can log it for you.

You can also email us directly at complaintshelp@teya.com.

How to contact the Financial Ombudsman Service

If you're not happy with how we've handled your complaint, you can ask the Financial Ombudsman Service (FOS) to take a look.

The FOS is an independent service that steps in when a complaint can't be resolved between you and the business. They'll review what's happened and give an impartial decision. If they find that you've been treated unfairly, they have the power to put things right. The service is free for you to use.

You can find out more here:

• The consumer leaflet: "Want to take your complaint further?"
• FOS website

You can get in touch with the FOS in any of these ways: