Dynamic Currency Conversion (DCC)
When customers purchase in a foreign country using their card, our POS terminal identifies the card's currency. If it's different from the local currency, the terminal will offer Dynamic Currency Conversion (DCC). Your business isn't required to take any action regarding exchange rates, and you'll be settled in the usual way.
Note: this feature is automatically enabled in your terminal. If you wish to disable it, go to the app’s main menu under Manage features and disable it.
With DCC, customers can choose to pay in either the local currency or their own. If they choose DCC, our terminal applies a fixed conversion rate, showing the amount in the customer's currency. This benefits your business by enhancing the customer experience, potentially increasing sales, and reducing chargebacks.
Payment with DCC
When DCC is enabled on the terminal, the customer will be able to choose if they want to pay in the local currency (top) with DCC applied, or their own currency (bottom).
See below what payment with DCC looks like for the customer:
1. The customer chooses the local currency (top).
2. The payment is being processed and authorised at the conversion rate that was displayed on the screen.
3. Once approved, the customer is billed in their local currency.
4. The customer receipt at the bottom contains a note about the currency conversion fee, and the information stating this was a DCC transaction.
Note - by choosing DCC (top option), the exchange rate at the moment of the purchase is locked, and your customer avoids any change in the exchange rate later on.
The customer can always opt for being charged in their card’s currency (bottom option), in which case the exchange rate might vary.
The schemes supported are VISA and Mastercard.
Minimum DCC amounts
The minimum DCC amounts are:
Processing currencies are USD, GBP, CAD, CHF, AUD, HUF, ILS, SEK, AED, CNY, JPY, and DKK.