Dynamic Currency Conversion (DCC)

Updated 

When customers purchase in a foreign country using their card, our POS terminal identifies the card's currency. If it's different from the local currency, the terminal will offer Dynamic Currency Conversion (DCC). Your business isn't required to take any action regarding exchange rates, and you'll be settled in the usual way.

Note: this feature is automatically enabled in your terminal. If you wish to disable it, go to the app’s main menu under Manage features and disable it.

With DCC, customers can choose to pay in either the local currency or their own. If they choose DCC, our terminal applies a fixed conversion rate, showing the amount in the customer's currency. This benefits your business by enhancing the customer experience, potentially increasing sales, and reducing chargebacks.

A chargeback is like a safety net for cardholders, i.e. clients paying by card. It's a way to reverse a transaction if there's a problem, like fraud or a dispute, that the cardholder didn't agree to or didn't fully understand what they were paying for.

This process exists to protect cardholders from dishonest businesses or mistakes in their purchases. They have the right to question any transaction on their card statement if they didn't authorise it, or if it didn't happen the way it was supposed to when they made the purchase.

DCC is made available for all of our users, but the card schemes hold the right to withdraw a business’s eligibility.

To ensure your business is not in violation of the card scheme rules, please always adhere to the following:

  • The cardholder (i.e. your client) must be offered a choice to accept or decline DCC.

  • You or your staff mustn't use any language or procedures that may cause the cardholder to choose DCC by default.

  • DCC rules do not affect the cardholder’s right to seek a refund of the purchase price under applicable law or other card scheme rules.

To ensure you’re compliant with card scheme rules, you must make sure that:

  • You do not impose choices on your client. They should have the choice of accepting DCC, or declining and paying in the local currency. They also need to be aware of the cost of the currency conversion.

Teya is ensuring that your clients:

  • Have the choice of accepting or declining DCC with full disclosure of the exchange rate and margins. These are displayed on the terminal screen during payment, as well as on the customer receipt printed after the payment has been made.

  • The customer receipt provides the client with the information mentioned above, as well as a DCC acceptance statement (I have been offered a choice of currencies and have chosen to accept DCC and pay in XXX at the exchange rate offered by Teya.)

Payment with DCC

When DCC is enabled on the terminal, the customer will be able to choose if they want to pay in the local currency (top) with DCC applied, or their own currency (bottom).

See below what payment with DCC looks like for the customer:

1. The customer chooses the local currency (top).

2. The payment is being processed and authorised at the conversion rate that was displayed on the screen.

3. Once approved, the customer is billed in their local currency.

4. The customer receipt at the bottom contains a note about the currency conversion fee, and the information stating this was a DCC transaction.

Note - by choosing DCC (top option), the exchange rate at the moment of the purchase is locked, and your customer avoids any change in the exchange rate later on.

The customer can always opt for being charged in their card’s currency (bottom option), in which case the exchange rate might vary.

For your business, there is no difference between a refund of a regular transaction and a DCC transaction. In the transaction history on your terminal, you will see all transactions in your local currency, i.e. the set currency of your terminal.

Learn how to process a refund from your terminal here.

Cards supported

The schemes supported are VISA and Mastercard.

Minimum DCC amounts

The minimum DCC amounts are:

  • 5 EUR

  • 199 CZK

  • 5 GBP

  • 1.872 HUF

  • 733 ISK

Processing currencies

Processing currencies are USD, GBP, CAD, CHF, AUD, HUF, ILS, SEK, AED, CNY, JPY, and DKK.