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Welcome to Teya's help centre
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Storyous by Teya
Articles
On the house function
Thanks to the new On house feature, you can now easily mark those items in the order that you do not want to charge the customer for. When ordering, select the product you want to give to the customer for free and choose "On the house". The customer will see on the final receipt which item
Take away telephone orders
If you want to speed up your phone orders that you deliver or offer to customers for collection, you will certainly appreciate our new feature, which allows you to easily enter your customer's data when ordering via phone: name, address, phone number and pick-up/delivery time. When you confirm the o
Customer display
Customer display allows your guests to see bill progress - your guests can see all ordered products and as well as the final price to pay. The android application of customer display is installed onto tablet Lenovo Tab 4 10" and can only be connected to our 14" tablet. After we activate the fun
Overview of labels
The tablet is slow/lagging
Make sure you only use the Storyous POS app on your tablet. When using other applications such as Spotify and others, running such applications takes up tablet memory and slows them down. Therefore, turn off these applications and restart the tablet.If the tablet is an older product line, wear and t
Voucher
*This content is available only in Slovakia
Connection of tablets and printers
Based on the division into zones, different operations are printed on different printers.You know from the previous zone article that there can be only one main tablet with a cash register function in each zone, and all the others are side tablets, that is, mobile waiters.If you do not have a mobile
The printer does not emit any sound signal
Turn the printer over, open the cover, and make sure levers 2 and 4 are moved up. If lever 2 was down, slide it up and turn the printer off and on again to see if the printer beeps when printing an order.If lever number 2 has been raised, try moving it down and up again, and then turn on the printer
I want to use a PIN for login
If you do not want anyone to have access to your user account via the quick login icon, you can create a four-digit PIN. The system will then ask for it each time you log in quickly.Follow these screenshots to set your PIN: