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Welcome to Teya's help centre
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Storyous by Teya
Articles
Overview of cancellations and discounts in Overviews
Complaint procedure
If you suspect a device defect, first try to verify the defect.If the goods are really subject to all the criteria for a complaint, contact us at +420 602 405 047, by email pomoc@storyous.com or via chat in the app or in your administration. We will be happy to help you with the complaint process.Du
Menu additions in the app
Ordering additions in the Storyous POS sales application: After setting up the additions in the web administration, it is necessary to log out and log in for the change to be reflected in the application.Ordering then depends on setting the minimum number of additions:1. If this category of additio
Terminal reports error 3003/3004
If the terminal reports error 3003 or 3004, it is not connected to the banking institution's service server and the transaction cannot be performed. At the moment, the terminal is either disconnected from the wi-fi network, is stuck or it is an error directly on the bank's server.Try restarting the
Bluetooth bar printer is not printing
If the printer does not print vouchers or bills and in devices reports an exclamation mark, check that it is paired via bluetooth. In the tablet settings, select bluetooth, possibly unpair the printer and pair it again. Here you will find the exact pairing procedure according to the type of your pri
Card login
With our new function, logging in to the application will be even easier and faster than before using an NFC / RFID card.You can buy a reader for these cards from us, which you can easily connect with a USB cable to your tablet (it is therefore possible to connect this reader only with a 14 "or 15"
Staff at a glance
Payment gate activation at PAX all-in-one A920
The PAX All-in-one A920 includes a Storyous sales application, a printer and a payment gateway. If you purchase this device from us, it is always sent to you with a functional Storyous application and a paired printer, however, activation of the payment gateway is conditional on the prior signing of
Stability check
The Storyous POS app now offers a new feature in the form of an improved top bar, where you can now find the STABILITY CHECK function.This feature allows you to detect possible issues with the Internet connection and problems with connected devices, as well as other information such as the battery c