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Welcome to Teya's help centre
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Storyous by Teya
Articles
Multiple tablets with wireless (Bluetooth) printer
Network requirements for Storyous POSCRITICALLY REQUIREDDedicated WiFi for Storyous traffic secured by WPA / WPA2 (password protected)Separate address range (IP) for Storyous trafficThe network intended only for Storyous is on a completely free WiFi channelA router that supports routing packets outs
Types of payment
Frequently asked questionsIs it possible to print the bill again?Yes. To print the receipt again, in POS application open section Přehled účtenek, choose receipt and then choose Znovu vytisknout/Reprint.One of my customer wants to see the the preview of the bill.You can print the preview before prin
Bug reporting
You can also find the Report a bug option in the Help Center if you suspect an application error. After selecting it, the application will ask you for your phone number and give you space to describe the error. As soon as you click on OK, the tablet will send us a report of data from the application
How to check current state of cashdesk
In the application, go to the Cash Flow section via the main menu. There you will see all the details of sales since the last closing date, including the current state of the cash register. Before performing the cash closure, you can first print the Preview for your inspection.
The customer wants to pay part by cash and part by card
In order mode, click on the "Pay separately" button.Select the "By Value" option. If you do not see this option, please contact our customer support via chat, or at 602 405 047, we will be happy to activate this function for you immediately.Select the first payment method.Insert amount.Now you see h
Check of the fiscalised receipts
ČSOB terminal wries the message 'Terminated by the user'
If the terminal writes the message "terminated by the user", it may be that the customer has canceled the transaction with a button on the terminal. It can also mean that the terminal is locked. To unlock it, press the F4 key. Then click on Terminal Lock, confirm the Unlock option and enter 11111111
Printer NPOS C300
*This content is available only in Poland.
Internet failure
*This content is available only in Poland and Spain.