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Welcome to Teya's help centre
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Storyous by Teya
Articles
Cash tips
It is now possible to enter a tip for a cash payment. When completing the payment, select the payment type "cash" and you will see a table in which you can enter the new amount that the customer wants to pay. The difference that the system considers tipping is automatically calculated.If you are int
The MPOS / RPOS payment terminal cannot be paired
Be sure to follow the step-by-step instructions for the mpos / rpos mobile terminal pairing manual (link). First and foremost, make sure the pairing is done in the app, not in the tablet settings.Also remember that the terminal must be sufficiently charged during pairing, but not plugged into a powe
One or multiple tablets with network (LAN) printer
Network requirements for Storyous POSCRITICALLY REQUIREDLAN printers connected by an uninterrupted UTP cable directly to the router for POSDedicated WiFi for Storyous traffic secured by WPA / WPA2 (password protected)Separate address range (IP) for Storyous traffic solved either by static IP for POS
Zones
Zones indicate the division of your business in our internal system, whereby the system knows how each tablet and printer communicate. We will briefly describe how the zones can be set up in case you are not sure whether you can have eg, two cash registers and two mobile waiters. We do all the opera
Products in Overview
Creating and working with the order
In this article, you will learn how to properly operate all the ordering options that the Storyous system offers you. To order and sell, you must, first of all, create products and possibly tables in your web administration.You can create an order in the Table and accounts overview, you can order in
I forgot the password to Storyous
For example, if you can't log in to the sales application, make sure that there is no space in front of your username and that you are actually entering the data as it was generated for you.When logging in to the web administration, you can click on the "Forgot your password?" button and a link to s
Offline mode
In the case of an Internet outage, you can still use Storyous offline, with some of the features described in this article.If the Internet crashes during use, the application will notify you on the top bar.When your tablet is not connected to the Internet when you sign in, the sales app will alert y
Adjustment of closed bill
We have launched a new function for editing a closed bill. This function allows you to reopen an already closed bill and delete any incorrectly ordered item.Here you have an illustrative case below:The customer paid the bill with a lots of products. After paying, he found that there was one extra it